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Support Service Solutions

PCPC offers predictable and affordable Support Services to protect your original product investments. Warranty Services are a collection of value-added services that extend, uplift or upgrade standard manufacturers' warranties to ensure ongoing performance, minimize risk and reduce downtime.


Value-added benefits over standard manufacturers' warranties:
  • Local support
  • Single point of contact when hardware composed of multiple components fails
  • Committed response time
  • Priority response on the replacement of specified parts
  • Reduced downtime
  • Less administrative overhead
  • Lower total cost of ownership (TCO)

Warranty Uplifts

Warranty Uplifts provide defined and decreased response time over the manufacturer's warranty to minimize downtime and ensure ongoing service, as well as upgraded repair center options (PCPC or onsite).

Warranty Extensions

Warranty Extensions lengthen the timeframe of a standard warranty; for example, extend the one-year warranty on a desktop or laptop to three years.

On-site Support

PCPC offers a variety of on-site and remote support options including on-site break/fix or desktop support, on-site and remote network and email administration and guaranteed response time support agreements. Contact the service sales desk at 713.344.0939 for further information.

Contact us now for support



Contact Us

PCPC Direct, Ltd.
10690 Shadow Wood 
Suite 132 
Houston, Texas 77043

713-984-8808 voice 
713-984-8854 facsimile

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Support and Help Desk

PCPC offers a variety of on-site and remote support options including on-site break/fix or desktop support, on-site and remote network and email administration and guaranteed response time support agreements. Contact the service sales desk at 713-344-0939 for further information.