Who We ArePCPC Direct, Ltd. is a privately-held company proving every day that bigger is not always better.
An enterprising company with an attention to detail not often found with our larger competitors.
Our objective is to understand you better than our competition, and build long-term relationships with you and the manufacturers that best fit your requirements. We promise to provide a level of personal service that consistently exceeds your expectations.
We are a dynamic company with big partners, like IBM, Hewlett-Packard, Microsoft, Intel, Cisco and many others. Our sales and service personnel have been in the business since it started and our experience shows in our quality service and support provided to our partners.
Our customers are both Fortune 1000 companies headquarted in the US and Europe and SMB's located throughout Texas. Every PCPC customer has different needs and PCPC treats each partnership with the care and responsiveness they deserve. Whether a large multi-national corporation or a small/mid-sized business, our customers know that partnering with PCPC is a guarantee that they will receive the service and support to help them in their business model.
Should you and your organization choose to do business with PCPC, we will schedule an executive briefing to start understanding your business immediately. We will provide a 90-day action plan aimed at reducing your total cost of ownership and customize our business procedures to match yours. Our ultimate goal is to build a long-term relationship based upon trust and understanding.
We will help manage your change through this new millenium using old fashioned service. The decision to let us support you is yours, the responsibility to provide a consistent level of superior service is ours.
Service PhilosophyService is a short word that has a meaning that is completely relative. We take the liberty of defining service as our entire reason for existence.
We start our service at a high level by devoting our time to understanding your short and long term business plans, your competition and your advantages to the market. This helps us understand what level of service you may require. We service your financial department by offering financial assistance if needed by arranging attractive lease or alternative purchase options.
We service you by monitoring all major manufacturers' production schedules and we buffer the cyclic nature by offering storage in our warehouse facilities. This allows us to service your entire company by offering guaranteed Service Level Agreements, delivering on time, when you expect it.
PCPC services your IT department by storing images for immediate deployment. We can upgrade images, and use push technology to broadcast updated images over your enterprise after hours.
We service your IT department by offering on-site delivery, installation and knowledge transfer, by offering 24-hour monitoring of your servers, desktops, laptops, and storage farms. This allows us the ability to monitor the health of your environment, use the predictive failure analysis to perform warranty work when it best suits you. Repairing drives that are going to fail after hours or on week-ends increases your productivity and lowers your total cost of ownership.
We service your contract department by offering co-terminus software licensing agreements and assisting you with notifications that give you time to evaluate the renewal prices we offer.
Your Accounts Payable department is serviced by getting one single invoice matching each Purchase Order perfectly, or even first class Business-to-Business eCommerce web based procurement and payment options.
Our service includes timely executive briefings with all of your manufacturers, giving us the 'headlights' to make sound business decisions. We provide new products at the proper time, assuring you a smooth transition from the old to the new.
This elite service package comes to you from a company whose experience dates back to the 70's. You get the advantage of our extensive knowledge brought to your door, where we are open to learning something new from you. Meanwhile, we devote time and money with fresh training to support you in the latest technology, from Linux Clusters, Infiniband or Voice over IP technology, security or data base management solutions.
PCPC has always maintained our service responsibility as our only true product. We have tailored it over time to provide global support with import and export capabilities, warehousing, and distribution centers around the world. We can support you if you are government, state or local municipalities, if you are health or education or Fortune 1000. Our support can be outsourcing your procurement, or providing you with technologies like grid computing and High Performance Computing.
Hopefully you can relate to the differences in levels of services from "store front" business that do not have the experience or the engineers that help us complete the formula for real old fashioned service!